Review Sentiment Analysis
Automatically categorize and filter reviews by sentiment to prioritize responses and identify trends. Our sentiment analysis helps you focus on reviews that need immediate attention.
Sentiment Categories
- Positive (4-5 stars, happy customers)
- Neutral (3 stars, mixed feedback)
- Negative (1-2 stars, unhappy customers)
- Urgent (negative with specific issues)
- Spam/Fake reviews
Smart Filtering
Filter reviews across all locations by sentiment, star rating, keywords, or date range. Create saved filters for common scenarios like unreplied negative reviews or recent 5-star feedback.
Trend Detection
Identify patterns in negative reviews across locations. Spot recurring issues with products, services, or specific locations to address systemic problems quickly.